Shipping and delivery

At Charles&Co., we make sure your order is carefully processed and delivered to your home as quickly as possible.

1. Delivery Time

Orders are shipped within 6 to 10 business days after payment has been received.

If delivery is unexpectedly delayed, we will contact you immediately.

2. Shipping Costs

At Charles&Co., you pay no shipping fees.

All orders are shipped free of charge, regardless of the order amount.

3. Delivery

Delivery is carried out by our trusted logistics partners.

You will receive a tracking code as soon as your order has been shipped.

Your order will be delivered to the address you provided during checkout.

4. Responsibility

Charles&Co. is not responsible for delays caused by the carrier.

Please always check your order upon receipt. If anything is incorrect, contact us within 7 days at Support@Charlesandco.com.

5. International Shipping

We currently deliver within the United States only.

For inquiries about international shipping outside the USA, please contact us at Support@Charlesandco.com.

FAQ

Frequently asked questions

When can I expect my order?

As soon as your order is shipped, you will receive a personal email with a tracking code so you can track your shipment at any time. Our deliveries usually arrive within 6–10 business days. Thanks to our efficient logistics, we offer free shipping to all our valued customers. If you need assistance, our customer service team is always at your disposal.

Will my order be shipped for free?

Yes. We ship worldwide with the utmost care and offer free, reliable shipping right to your doorstep, no matter where you are. Every order comes with a free Track & Trace system, so you can track your shipment with complete confidence.

What if I am not completely satisfied with my purchase?

Not entirely convinced? No worries. We offer a 60-day money-back guarantee—if your order doesn't fully meet your expectations, you can easily return it within 60 days. Just fill out the form on our contact page or send an email to XXXXX, and we'll take care of the rest.

Our customer service department is available Monday through Friday from 8:00 a.m. to 8:30 p.m.Average response time: 12 hours

Send E-mail

Free shipping with UPS

Safe and fast delivery straight to your door

24/7 customer service

Always ready to help you – 7 days a week, 24 hours a day

100% satisfaction guarantee

We offer a 60-day money-back guarantee if you are not satisfied.

Secure payments

We only use official payment methods.