Return policy
At Charles&Co., we do our best to ensure you are satisfied with your purchase. However, it may happen that you wish to return an item. Below we explain how to do so.
1. Return Period
You have the right to return your order within 60 days of receipt, without giving any reason.
2. Return Conditions
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Items must be unworn, undamaged, and unwashed.
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Whenever possible, items should be returned in their original packaging.
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Products showing signs of use or damage cannot be accepted.
3. Return Costs
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Return shipping costs are the responsibility of the customer.
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If you return the entire order, the original shipping costs will also be refunded.
4. Refunds
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Within 14 days of receiving your return package, we will refund the purchase amount using the same payment method you used when placing your order.
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You will receive a confirmation of the refund by email.
5. How to Return an Item
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Notify us of your return request by email at: Support@Charlesandco.com
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Carefully pack the items and include your order number.
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Send the package to the return address provided by us after your request.
