About Us

About Charles&Co

At Charles&Co, fashion is more than just clothing — it’s a reflection of who you are. We believe that true style comes from confidence, comfort, and attention to detail. That’s why we carefully curate every piece in our collection to combine timeless design with modern elegance.

Our mission is simple: to help you look and feel your best, every single day. Whether you’re dressing up for work, relaxing on the weekend, or preparing for a special occasion, Charles&Co offers versatile looks that fit effortlessly into your lifestyle.

What sets us apart is our personal touch. We take pride in offering honest advice, exceptional service, and garments crafted from high-quality materials. Every fabric, fit, and finish is chosen with care — so you can enjoy clothing that feels as good as it looks.

At Charles&Co, quality, authenticity, and style are at the heart of everything we do. We work with trusted brands and designers who share our values: sustainable production, lasting comfort, and refined craftsmanship.

Whether you visit us in-store or shop online, we’re here to make your experience seamless, inspiring, and uniquely yours.

Welcome to Charles&Co — where style begins with confidence.

FAQ

Frequently asked questions

When can I expect my order?

As soon as your order is shipped, you will receive a personal email with a tracking code so you can track your shipment at any time. Our deliveries usually arrive within 6–10 business days. Thanks to our efficient logistics, we offer free shipping to all our valued customers. If you need assistance, our customer service team is always at your disposal.

Will my order be shipped for free?

Yes. We ship worldwide with the utmost care and offer free, reliable shipping right to your doorstep, no matter where you are. Every order comes with a free Track & Trace system, so you can track your shipment with complete confidence.

What if I am not completely satisfied with my purchase?

Not entirely convinced? No worries. We offer a 60-day money-back guarantee—if your order doesn't fully meet your expectations, you can easily return it within 60 days. Just fill out the form on our contact page or send an email to XXXXX, and we'll take care of the rest.

Our customer service department is available Monday through Friday from 8:00 a.m. to 8:30 p.m.Average response time: 12 hours

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Free shipping with UPS

Safe and fast delivery straight to your door

24/7 customer service

Always ready to help you – 7 days a week, 24 hours a day

100% satisfaction guarantee

We offer a 60-day money-back guarantee if you are not satisfied.

Secure payments

We only use official payment methods.