When can I expect my order?

As soon as your order is shipped, you will receive a personal email with a tracking code so you can track your shipment at any time. Our deliveries usually arrive within 6–10 business days. Thanks to our efficient logistics, we offer free shipping to all our valued customers. If you need assistance, our customer service team is always at your disposal.

Will my order be shipped for free?

Yes. We ship worldwide with the utmost care and offer free, reliable shipping right to your doorstep, no matter where you are. Every order comes with a free Track & Trace system, so you can track your shipment with complete confidence.

What if I am not completely satisfied with my purchase?

Not entirely convinced? No worries. We offer a 60-day money-back guarantee—if your order doesn't fully meet your expectations, you can easily return it within 60 days. Just fill out the form on our contact page or send an email to XXXXX, and we'll take care of the rest.

VROUWEN - Bottom

Verified

just now

Timeless and beautiful

Beautiful quality and timeless design. You can tell Charles&Co really cares about the details — even the packaging felt special.

Olivia Anderson

Verified

2 days ago

Love my new sweater!

I ordered a knit sweater from Charles&Co and I’m obsessed! The quality feels premium, super soft, and the fit is perfect. It’s my new favorite piece for fall.

Emily Johnson

Verified

1 week ago

Elegant and beautifully made

The dress I bought looks exactly like the pictures. Elegant, comfortable, and beautifully made. I received so many compliments when I wore it!

Sarah Mitchell

Verified

14 hours ago

Fast shipping and great quality

I’m impressed with how fast the shipping was. The jacket arrived neatly packed and feels luxurious. Definitely worth the price.

Jessica Brown

Verified

1 week ago

Perfect fit and comfortable

The fit of the trousers is amazing, finally something that looks tailored but still comfortable. Will definitely order again.

Michael Carter

Verified

3 days ago

Absolutely love this boutique

! I ordered a blouse and it looks even better in person — elegant fabric, beautiful cut, and it feels amazing on the skin. You can really tell they care about quality.

Amanda Lewis

Excellent

Frequently asked questions